Emergency Prescription Service
Support to help you avoid missed doses when you have run out of a regular prescribed medicine.
- Helps reduce the worry of being without important regular medicine
- Clear guidance on what can be supplied and what happens next
- Quick, practical support when you cannot access your usual prescriber in time
- Private, respectful conversation about your needs
Timely help when you run out
A calm conversation to understand what you need and what options are available today.
Checks to keep things safe
We confirm key details about your usual medicine so the right next steps can be agreed.
A clear plan for afterwards
You leave knowing what has been provided, what to do next, and how to avoid the same issue again.
What this service involves
You will be asked about the medicine you have run out of, how you normally take it, and why you cannot get a prescription in time. We will check the information available and discuss what can be supplied today and what cannot. You will leave with clear advice on what to do next, including how to arrange your ongoing prescription.
Respectful and confidential
A discreet conversation focused on your situation, with time to ask questions.
Safety-first approach
Decisions are based on suitable checks and whether supply is appropriate for you.
What we provide
These are the main parts of the support you can expect during the visit.
Medication and suitability review
We ask about your medicine, dose, timing, and any relevant health details to understand your immediate need.
Decision on what can be supplied
We explain whether a supply is possible today and what quantity may be appropriate in the circumstances.
Next-step guidance
Clear advice on arranging your ongoing prescription and how to prevent running out in future.
Record of the outcome
You will be told what was agreed and what you should do if the same issue happens again.
Who this service is for
If you take ongoing prescribed medicine and cannot get a prescription in time, this service may help.
People who have run out unexpectedly
For example, you have miscounted doses, lost a pack, or your request is delayed.
People between repeat prescriptions
If you are waiting for a new prescription but risk missing doses before it is ready.
People away from home
If you are travelling within the UK and do not have enough of your regular medicine with you.
Frequently Asked Questions
Your local pharmacy, close to home.
Take the first step towards better health - book a service or stop by the pharmacy in Sheerwater.